Yes. SoftNev supplies original, verifiable license keys sourced from trusted channels. You can activate and verify them through the official vendor systems.

We offer Microsoft Office (2016–2024), Windows (Home/Pro), Windows Server (2016–2025), Microsoft 365, SQL Server, Project, Visio, Exchange, plus Antivirus/VPN, Backup & Recovery, Multimedia, and CAD/design tools.

Most orders are delivered via email within minutes to a few hours. In rare cases (manual review, stock sync, fraud checks) it may take longer. Check your spam/junk folder if you don’t see the email.

Please: (1) check spam/junk, (2) confirm the email used at checkout, (3) whitelist Support@softnev.com. If still missing after 4 hours, contact us with your order number.

Yes. A digital invoice/receipt is emailed after purchase. If you need a company invoice with tax details, reply to your order email with the required information.

You’ll receive: (1) your license key, (2) official download/activation steps. For Microsoft products, download from Microsoft, install, then activate using your key or your Microsoft account as instructed.

First ensure you’re activating the correct edition/region and using the official installer. Restart the app and try again. If it still fails, email us screenshots/error code and your order number—our team will troubleshoot or replace if confirmed defective.

It depends on the product. Many Microsoft Office licenses have separate Windows and macOS variants. Always check the product page for OS compatibility before purchase.

Unless stated otherwise, licenses are typically single-device. Some subscriptions (e.g., Microsoft 365) allow multiple devices. See the product description for exact limits.

Delivered license keys are non-refundable. If a key is proven defective/invalid, contact us within 7 days with proof (error screenshots). If confirmed, we will replace or refund as per our Refund Policy.

We accept secure online payments via our payment gateways (methods may vary by region). Card details are processed by the gateway; we do not store full card numbers.

Pricing is shown in PKR or USD where specified. Taxes may apply depending on your billing country/region and payment method. The final amount is displayed at checkout and on your invoice.

Yes. For teams, schools, and organizations, email your requirements (product, quantity, timeline) to Support@softnev.com for a custom quote.

Absolutely. Share your use-case (OS, device count, features needed, budget) and we’ll recommend the best fit before you buy.

We use HTTPS, reputable payment processors, and access controls. For more details, see our Privacy Policy.

If your key hasn’t been issued yet, we may be able to modify the order. Email us immediately with your order number and requested change.

Email: Support@softnev.com
Office: 112 H Block, Phase 1, DHA, Lahore, Pakistan